Reading Time: 4 minutesYou may be familiar with the famous saying that “the customer is always right,” and it holds true as customers play a pivotal role in driving the success of any business. Their preferences, choices, and feedback significantly…
Reading Time: 3 minutesCustomers are the main driving force behind any business. It would not be wrong to say they are the raison d’etre businesses exist. Therefore, you should know their desires, needs, and pain points. And how can you…
Reading Time: 4 minutesIn addition to quality products, pricing, and customer service; customer feedback also matters. After all, it’s the customers who foot the bills, so their voices should be given importance. Listening to your customers can actually fuel the…
Reading Time: 4 minutesThe term ‘customer journey’ refers to the entire process that a customer goes through while interacting with a business or brand before or after making a purchase decision. It is not limited to a single transaction but…
Reading Time: 3 minutesHave you ever come across the phrase “know your target group”? It forms the bedrock of any successful business. Your business cannot grow until you know the target group well. If you don’t know what your customer…
Reading Time: 3 minutesIt may sound cliché but whatever business you’re in, knowing your customers is vital for business success. And it goes without saying that the better you understand them, the more successful you will be. In the era…
Reading Time: 3 minutesOnline commerce may appear simple, straightforward, and easy in hindsight, but the reality is different. From order processing, shipping, return & refund, and stock management to payments, each task needs to be handled efficiently, timely, and accurately…
Reading Time: 3 minutesHandling goods may not be the most exciting aspect of business, but it is undoubtedly crucial. Once you’ve sourced your products, it’s time to turn your attention to handling and managing your goods. There are many ways…
Reading Time: 4 minutesThe selling channel you’ll choose to reach your customers is one of the most critical elements to take into account when it comes to selling. The way you use to market and sell your goods or services…